Thanks! I want to order one or 2 sets of the larger ones in the not so distant future.

So they got shipped from AG to the US then back to AG?

I'm dizzy!

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[quote="Rug_Trucker"]Thanks! I want to order one or 2 sets of the larger ones in the not so distant future.
So they got shipped from AG to the US then back to AG? :lol:
I'm dizzy! :shock: [/quote]

>>>*Yep, the world is small now, and the internet gets us in contact with almost anyone.

The South American valve builders rank as the best in the world, even the "Big Boy" brands came from there until recently.

Of course the factory only does production runs, so this part can't even be purchased there, that plus the brand is exclusive to us.

I was thinking this market was saturated, but who knows? Maybe not....*EB

I purchased a set through eBay, very nice valves. Sadly the communication was poor with engnbldr. I sent several emails and my paypal payment. My emails basically were asking for a ship date and the tracking number. I never got a response so I had to call to get the info. I left a neutral feedback because I was happy with the product, but unhappy with the lack of communication. So what does endnbldr do? Left me a neutral feedback because he was not happy that I left him a neutral feedback. His feedback comments were " I reply to over 100 emails each day, 5 am to 10 pm not all arrive, way it is." Funny that none of my emails arrived except the one that said payment was sent and the one with the address to ship the parts too and it even asked for a tracking number? I was prompt with payment and details of where to send the parts and because he did a poor job of communication, I get a neutral feedback because he was unhappy that I left him a neutral feedback!

I do realize that stuff happens and they seem to be very nice valves.

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I just bought some valves from him and had no problem. I'm close so they arrived one business day after I paid. Maybe your e-mail got caught in a spam filter. Did you e-mail direct or go through eBay?

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Joshua

Both. And it was not an email, but emails. Also he obviously got the email that gave him the ship too address and the email from paypal where I paid for it.

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The Pay Pal e-mail comes from Pay Pal and includes the shipping address so it's entirely possible all your e-mail was caught in a spam filter.

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Joshua

I sent him an email through eBay with the address to send them to my fathers machine shop. I do not have that address for ship too on my paypal account. So that email got through, but the others did not? I realize that he is a busy person. But I do expect some communication when I spend money with someone. It was not that big a deal to me until he left me a neutral feedback when I did everything I was suppose to and pretty darn quick too, but I digress.

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[quote="Joshie225"][quote="Crazey Dart"][quote="Joshie225"]I just bought some valves from him and had no problem. I'm close so they arrived one business day after I paid. Maybe your e-mail got caught in a spam filter. Did you e-mail direct or go through eBay?[/quote]

Both. And it was not an email, but emails. Also he obviously got the email that gave him the ship too address and the email from paypal where I paid for it.[/quote]

The Pay Pal e-mail comes from Pay Pal and includes the shipping address so it's entirely possible all your e-mail was caught in a spam filter.[/quote]

>>>*This one I know about....Yep! Got the end of auction notice,(from eBay, not the buyer) Got the payment, (from Paypal, not the buyer) responded to it within 5 minutes stating I would ship the next day and I did. Of course that is a Paypal email account address, not the eBay one. If different, it may not arrive. Even if the same, it may not, I get Paypal payment emails that don't arrive in my box, I have to go check my account every day to see if any got missed and around 10 each week do get missed. Yes, I can accidentally delete, especially if the phone rings in the middle of everything and it never stops ringing...

The response bounced back. 9% on a national average do go astray, spam filters, folks delete thinking they are spam, email boxes get full and won't accept. If I got the request for track info I replied (and I don't remember if I even did get that) I always respond as quickly as possible. I have no idea if an email is received, I sure am not going to send asking for a read reciept, that means even MORE emails in my box, now around 400 every day, 70% spam. Topping that off, some 20% have email accounts at Paypal that are invalid, server changes, on and on.

Sure, there is the eBay system, I get to go sign in, do a search, send that way and hope it arrives and doesn't get deleted as spam since half my emails I get are fake ones pretending to be through the system.

Then almost all of the requests I get come in with "Did you ship my stuff yet?" signed with a first name, no date, no nothing. Sure I am SUPPOSED to remember, we do around 600 shipments each week, I don't remember anyones first name from an hour ago let alone the item.

Add in that half the payments go to my warehouse servers, and are dealt with by my son or his wife?

So I can miss something, too, that is why my telephone number is in my ads and on my website.

Not receiving and email or even having one forgotten/overlooked, typoed, etc is no reason to leave bad feedback. Therefore the gentleman turned a positive transaction, quickly paid and quickly shipped into a neutral at best. The expectation is emails are perfect and we all get them timely.

They aren't and we don't. Bet yer bippie you get one back for that, not fair from my point of view. I tried. The system failed us both, not a thing I could do about that. Sorry. So I just shipped as fast as I could.

BTW: It is 11:00 PM here in Oregon, I am still up...answering emails, I just got done. I see I have 3 more while I was typing this.. Same thing I was doing this morning at 5 AM. I answer everyone if I can, even the requests for items I don't stock.

You left a bad feedback because you didn't receive an email. Something I have no control over...My response to that was earned......Have a nice night.....*EB

Dude, I am not involved in this at all, but giving a buyer bad feedback out of spite seems like bad business. Additionally, the fact that your organization can't/doesn't track emails well (as you just pointed out yourself) does seem like you may have goofed up. You are saying that you can't effectively track order inquiry/fulfillment related emails, but you can track feedback. That seems a little backwards to me.

[quote="gmader"]Dude, I am not involved in this at all, but giving a buyer bad feedback out of spite seems like bad business. Additionally, the fact that your organization can't/doesn't track emails well (as you just pointed out yourself) does seem like you may have goofed up. You are saying that you can't effectively track order inquiry/fulfillment related emails, but you can track feedback. That seems a little backwards to me.[/quote]

>>>*You apparently don't have a clue what is being said here. The guy's Paypal EMAIL address did not work! I sent the info, it was returned, so I simply shipped on schedule..The item arrived right on time, he seems happy with the product?

He posted poor feedback for me because my email to him didn't arrive, so he says he ended up calling my warehouse to get the information.

*Which is exactly what one does if they need to, or try a direct and get away from the eBay email system which has a 30% non-delivery rate. I can email someone 10 times, 9 will arrive and if one doesn't it is supposed to be MY fault?

His post to me is what made a good transaction into a below average one, not the other way around. That was posted for something not my fault, that I had no control over. That type of thing affects my livlihood, so it matters to me.

Then he compounds it by posting it in a public forum like I did something to him?

I assure you I really did not select this one individual to simply ignore, and there is a reason I manage to maintain a fairly high rating on the listing site...Out of nearly 20,000 feedback posts I have made for customers, I have posted less than 20 below a positive. I don't do it unless I feel wronged, and I feel wronged on this one.... ..*EB.

Maybe you could hire more staff and pass on the cost? Then your customers could pay more for what amounts to the same thing.

I do use ebay myself and every now and then there are those people that will just not be happy, no matter what you do. It is just a transaction, the buyer pays, and the seller delivers. Everything else is really outside of the deal.

Sure I reply to emails, but even then I sometimes get the same questions over and over. One guy had a meltdown because I "would not ship his item or reply to his emails". The real timeline? My auction ended in the morning, he paid via paypal after lunch and when I got home that evening I had about ten emails from him, all a little less sane than the previous.

Even if there is no reply to an email, whatever the reason, when the stuff you bought arrives, was obviously shipped right away and is as good or better than what you expected, what is there to whine about? You could go buy set of the SI valves, for about $13.00 each.

I add people that act this way to my blocked bidder list, and leave appropriate feedback as well. What gets me is when they want to buy from me again, and wonder why they can't bid.

I can tell you that my transaction with engnbldr was entirely satisfactory in every way. I can also tell you that email is a notoriously unreliable method of communication. The telephone is the appropriate backup when email fails or appears to have failed. If the product is recieved in a timely manner then I don't understand the beef. But that's just me.

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ALL my transactions with engnbldr have been fine. Of course since he puts a phone number in his ads I assumed (1) it was a working number and (2) I could call it. It was/is and I did. In fact the conversations with each person I reached have been informative and helpful. Relying on an email system when a number has been provided and an email seems not to be working reminds me of the old saying "If you keep doing what you are doing, you are likely to get the same or similar results". My take on ads with phone numbers is the seller is especially responsible an I am willing to add in extra. And this valve seller is especially responsible. I often look to myself if I have problems with someone, too.

rock
'64d100

This post is factually incorrect. It was two days after I sent the money via paypal that you actually shipped the parts.
I am fully aware of this and that is why I send multiple emails, not just one.
When I sent emails I also included the auction #, my full name, the specific part I bought and the day the auction ended. I work in aftermarket sales for a multi Billion dollar company, you are preaching to the choir here and that is why I included as much information as I could when I sent every email
I am in North Carolina. You are in Oregon, it is very difficult for me to call when you are open because that is generally the busiest part of my day, that is why I have to rely on email.
IMO, it is bad business practice to not attempt to communicate with a customer who has spent money with you. Every person I sell to gets an email with tracking information on every order I ship out. That is why you received a neutral feedback. I did not leave a negative feedback, I left a neutral one. I stated in my feedback comments that it was a good product but the communication lacked. Nothing untrue in that feedback at all.
Really? Then how is it the email I sent (seperate from paypal) that gave you the ship too obviously got through because it went to the correct address? In that same email I requested a ship time and a tracking number and that email was never responded too. My later emails asking for a tracking number (I included the auction number,full name, my eBay name, and address) were never responded too.
I left a neutral feedback because you did not do your part in terms of communication. So when you buy something you don't expect the seller to give you a ship date? That they can just ship to you when ever and you just sit patiently waiting? If you feel that my feedback was earned that speaks volumes about the type of person you are and the type of business you run and I do not need to do any business with you again.

Have a blessed day.

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Well, seeing as he got the email with the ship too address it must have worked. All that had to be done was hit that pesky little reply button saying that the email was received and that my part would ship on XXX day.

This was the first issue I had with any seller on ebay. I have bought and sold on eBay with 100% positive feedback until this transaction. I have also bought some parts from members of this forum and had great transactions as well. I realize that companies are busy and stuff happens. That is why my feedback to him was not negative but instead he received a neutral one.

What has upset me was instead of this person taking responsibility and saying "we messed up, I got your email with the shipping address but forgot to reply with a ship date as requested." All he is doing is making excuses and trying to return the blame to me on why I received a neutral feedback.

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